Is this a blog post or a misguided love letter? Why can’t it be both?
Veterinary receptionists are the unsung heroes of the veterinary clinic. These fine folk calm down situations like they are Doctor Phil, multi-task like Kim Kardashian (I heard she has a new line of luxury, diamond encrusted dog wear), and break up fights better than a daytime talk show host. Phones ring in their sleep. Coffee is their fuel and they drink it like water (which they hardly have time to refill). They keep the doctors on task and on time like a Southwest Airlines gate person. They understand that some clients need a best friend, some need emotional support, and some need more mental help than their insurance covers. They have a jaded view of the world, while simultaneously wearing rose colored glasses. They walk the very fine line in the sand between client advocate and veterinary team defender with the tenacity of an American Gladiator (one of the original ones, not the later ones with all of their padding and safety measures).
In all seriousness, we owe them a giant debt of gratitude and a little bit of help.
One of the best ways that Teem can help veterinary practices is by giving our client service folks a moment of peace. How you might ask. By providing virtual phone support. Client service reps reading this blog, take a moment of silence. No, for real, stop reading and imagine what a moment of silence would allow you to do. If your front line of phone answering was a veterinary Virtual Assistant, imagine what you could do. Unimaginable great things would be possible. You could greet a client in front of you. You could check out a client who would traditionally wait through 4 phone calls to give you their money and happily leave instead of waiting until their patience runs out. You could grab lunch without having to gag down pizza hotter than the sun like an eating contest winner. The possibilities are endless and incredible.
