Our team members get coached on their own calls, charts, and patient interactions, not hypotheticals. What went well, what to adjust, and where to focus next, all drawn from real work.
NEW FROM TEEM
Your remote team
just got sharper
Teem has built AI directly into how our remote team members work inside your practice, with your approval. The same people you already trust, now faster, more consistent, and getting better every week. We call it human-led, AI-amplified support.
Trusted by 550+ optometry and veterinary practices across the US.
THE PROBLEM
Two options, and neither one fixes it
Practices that need operational help have been stuck choosing between software and staffing. Software runs tasks but cannot read a room, calm a worried patient, or make a judgment call when the chart does not tell the whole story. Staffing firms place a person and then leave you to develop them alone. Teem closes that gap: people first, and AI that makes them sharper.
The pressure behind this is real. Physicians and their teams now spend close to half the workday on documentation and desk work1 instead of with patients. More than half2 of optometrists report burnout. Prior authorizations alone take 13 to 14 hours a week3. The work keeps growing, and the people carrying it keep leaving.
You can run great care and still lose patients to operational chaos. The fix is not one more piece of software, and it is not one more warm body. It is the right person, supported the right way.
WHAT PRACTICES SAY
Practices notice the change
“We were missing nearly half of our calls. Within weeks of building our remote team with Teem, that dropped below 15 percent. Our patient experience improved, the stress on my in-office team came down, and our profitability went up.”
Dr. David Kading
Optometrist, Specialty Eye, Kirkland and Bellevue, WA. One of Teem’s longest-standing clients and author of The Invisible Team.
HOW IT WORKS
The difference is the feedback they get
A remote team member who plateaus and one who keeps getting better are separated by one thing: the quality of the feedback they receive. Teem builds that feedback on each person’s real work, grounds it in healthcare, and layers it on the training and measurement systems we already run, Teem University and the Performance Tracker.
Feedback from what they actually did
Built for healthcare, not borrowed from another industry
The coaching is specific to the roles and patient interactions inside a practice. A front desk specialist and a clinical scribe get guidance on what each of them actually does, not generic advice.
The right answer, the moment they need it
No leaning on memory or a binder from onboarding six months ago. Your team member has the current best practice for their role on hand, so each interaction is handled at a high standard.
“The best AI in the world still cannot calm a nervous patient, read a difficult situation, or make a judgment call when it matters most. That takes a person. What AI does is pull from the best practices in the industry and coach our people in real time, so they get sharper every single day.”
Cory Pinegar
Founder, Teem
THE SHIFT
AI is changing healthcare.
We made it amplify people,
not replace them.
Every practice is about to face the same question: how do we use AI without losing the human relationships that care depends on. Our answer is to keep the person at the center and use AI to make that person faster, more consistent, and better supported. The judgment stays human. The busywork gets help.
This is the model we build toward in every role we place. Not software that answers your phones, and not staffing that drops a person off and disappears. A person you trust, amplified by AI, backed by real training and measurement, getting better the longer they are with you.
Software runs the task. A person reads the moment. We give that person sharper tools.
FOR YOUR PRACTICE
What this look like in your practice
AI amplification is built into the roles we place, at no extra cost. Here is what changes day to day.
Every call handled better
Remote front desk team members work with AI support on phone handling, scheduling, and patient recalls, so more calls get answered and fewer patients slip through.
Insurance and billing, tighter than before
AI tools sharpen insurance verification, speed up prior authorizations, and help reduce denials, so revenue keeps moving and less falls through the cracks.
Back office support roles get the same amplification, with the specific tools matched to the work.
COMMON QUESTIONS
What practices ask us
Does this replace the person on my team?
No. The same team member placed with your practice is still your team member. AI amplification gives them better tools and faster support, not a replacement. The relationship and the judgment stay human
Is my patient data safe with these AI tools?
Patient data stays inside the same security, access, and confidentiality standards that govern every Teem team member, and any tools that touch your workflows are approved by you first. Business Associate Agreements are part of how we operate. For how this applies to your specific setup, your account manager and your compliance counsel can confirm the details, and our HIPAA and Compliance guide covers the framework.
Do I need to approve the AI tools being used?
Yes. The integration is practice-approved. No AI tools run in your workflows without your knowledge and sign-off.
Does it cost more?
No. AI amplification is part of how we train and support every team member we place. It is not a separate product or an add-on fee.
Which roles does this apply to?
Front desk representatives, clinical scribes, insurance and billing specialists, and back office support. The specific tools vary by role, and your account manager can walk you through what applies to your team.
Book a discovery call
A quick chat to understand your practice’s needs and explore how we can help.
- https://www.acpjournals.org/doi/10.7326/M16-0961
- https://www.journalofoptometry.org/en-insights-into-burnout-among-optometrists-articulo-S1888429625000184
- https://www.ama-assn.org/press-center/ama-press-releases/ama-survey-prior-authorization-reform-pledge-falls-short-physicians
- https://www.ama-assn.org/practice-management/sustainability/overlooked-benefits-medical-scribes
- https://pubmed.ncbi.nlm.nih.gov/33936431/