Our home care virtual assistants take the call, confirm the shift, and start working the callout for only $11.50/hour, with training and reporting included. A real person, never a bot.
Book a discovery call
A quick chat to understand your practice’s needs and explore how we can help.
1:19 duration
Even a fully staffed roster still has an open shift tonight. Teem offers the right people, training, and the tools to track performance, so your office can stay ahead of it, all for only $11.50/hour*.
Smart hiring
We use a proprietary ranking system to target regions with top talent, then custom-source candidates who match your agency’s skills, culture, and needs.
Industry specific training
Through Teem University, every remote team member receives healthcare-specific, role-based training, covering workflows, software, and soft skills for a smooth start on your team.
Performance Tracking
Our performance tracker gives you visibility into the value your team member brings to your agency, so you always know the work lines up with your goals and every task is accounted for.
AI Amplification
Our team members work with a suite of AI tools built to flag credential expirations, surface scheduling conflicts, and keep documentation current. Your team member gets sharper with every shift.
Intake and scheduling
Turn a family’s first call into a scheduled assessment, and every caregiver call-off into a shift that’s already covered. From answering the phone to confirming a shift change, our home care remote team members take on intake and scheduling with care. Every inquiry and every call-off gets a response while there’s still time to act, so your office team can stay focused on the clients already in your care.
Make sure every call gets answered quickly, so a family looking for care never has to call the next agency on the list.
Reply to inquiries and referral sources fast, and gather the details you need before the family looks elsewhere.
Keep your calendar organized and get a new client’s in-home assessment booked without the back and forth.
Take the call the moment a caregiver can’t make a shift, and get the confirmation process moving right away.
Shift coverage
The callout nobody saw coming, handled the same day. Our home care remote team members match an open shift to an available caregiver, clear visit verification exceptions before they turn into a scheduling and billing headache, and keep timesheets reconciled. That turns a schedule that’s falling apart into one that’s already covered.
Find an available, qualified caregiver for an open shift before the client even notices anyone was missing.
Visit verification exception clearing. Review and correct clock-in and clock-out exceptions before they turn into a scheduling and billing headache.
Keep an up to date view of who’s free, who’s booked, and who’s due for another shift soon.
Match hours worked to hours billed, so payroll and invoicing start from numbers that are already right.
Compliance and credentialing
Certifications lapse quietly, until a caregiver can’t take the shift you already scheduled them for. Our remote team members track certifications, TB tests, license and background check expirations for every caregiver on your roster, and follow up before anything lapses. That helps make sure a renewal never catches your schedule off guard.
Monitor CPR, CNA, HHA and other certification expirations across your entire caregiver roster.
Track renewal dates and follow up with caregivers before a requirement lapses.
Keep every caregiver’s file current, organized, and ready if you’re ever asked for it.
Send the reminders caregivers actually respond to, so a renewal doesn’t slip past its deadline.
Caregiver recruiting support
A good applicant can go quiet fast if nobody follows up. Our remote team members post your openings, respond to applicants quickly, and keep them warm through screening and interview scheduling, so fewer good candidates disappear before your team ever gets the chance to meet them.
Get your openings in front of caregivers who are actively looking, on the job boards where they’re already searching.
Reply to every application quickly, and screen candidates before they cool off or apply somewhere else.
Get qualified applicants on your calendar without the back and forth of coordinating a time.
Clear, concise reports on caregiver retention, coverage reliability, and compliance rate, so you can see what’s working.
to make 
your life easier
Our remote team members offer a cost-effective alternative to traditional staffing, helping home care agencies save money while maintaining smooth operations and excellent support.
Managing legal, compliance, and payroll tasks can be a burden. We handle these complexities for your remote team members, giving you peace of mind and more time to focus on your agency.
Our highly educated VAs offer strong English and US-level qualifications. Many are fluent in Spanish, ensuring families and caregivers your office misses receive support. Sharing similar time zones guarantees seamless collaboration during your regular business hours.
Discover what our home care virtual assistants can do for your agency.
Caregiver turnover across the industry sat at 75% last year, and every caregiver who leaves costs the agency close to $2,600 to replace before a single shift gets filled again. The schedule says every shift is covered. The roster says that won’t last. Closing the gap starts the same way it does everywhere else in this business, with someone staying close enough to a caregiver to catch the signs before they hand in their notice.
Hear from Teem clients across healthcare about what working with a remote team member has done for their business.
“We have Teem doing insurance verification for both of our clinics. It’s been awesome”
Curtis Rappleye
Alaska Eyecare
“I highly recommend anyone who owns a private practice to bring Teem on because it’s a game-changer.”
Allen Wong
All Things Eyes
“When I was starting to look for a virtual assistant, I asked other doctors who have VAs from Teem and they have been so impressed.”
Kriti Bhagat
Eyediology Vision
“I have two Optometry Virtual Assistants: one works at the front desk, answering all our phone calls, pulling insurances, and managing our schedules. My second VA is a scribe who helps me finish all my charts before I go home.”
Allen Chung
Focal Optometry
“I have two Teem members, a virtual optometry receptionist and a virtual scribe. They’ve both been valuable assets for our team. My staff loves knowing if the phone rings that they don’t have to worry about answering it; they can just take care of the patients that are in-office.”
Dr. Cheryl Chapman
Gretna Vision Source
“It’s been a really great process, and I’ve been happy using Teem for their remote assistants.”
Dr. Andrew To
Creekside Family Eyecare
Our process makes it simple to find the right remote team member for your agency. From a discovery call to ongoing support, we handle sourcing, interviews, and integration, so you can focus on what matters most, client care.
Schedule a call to discuss your agency’s specific hiring needs, including hours, language skills, and desired personality traits.
We’ll connect you with hand-picked, pre-screened candidates tailored to your needs, so you find someone who fits your agency for the long term.
Onboard your remote team member and count on a dedicated Success Manager to ensure a smooth integration and ongoing support.
Meet our talented team that’s here to boost your business. Our team members go through a rigorous vetting process, train in Teem University before day one, and are ready to deliver outstanding results.
With a background in medicine and customer service, Carolina combines empathy with professionalism in her work. Since joining Teem in 2024, she thrives on helping parents schedule appointments and easing their concerns. Originally from Venezuela, she values Teem’s strong communication and supportive culture that make remote work feel collaborative and connected.
Laura is 24 and based in Santa Catarina, Brazil. Before joining Teem, she built strong communication skills working at a nonprofit and gained administrative and teaching experience in a law firm, an English school, and through an exchange program in the US. She now focuses on recalls and insurance verification across multiple clinic locations.
Isabela from Brazil blends her background in administration and customer support with a process-driven approach. She supports the practice through scribing, chart management, and thoughtful notes that help doctors work efficiently and patients feel truly cared for.
Liliana from Argentina has been with Teem for 3 years. With a background in music production and teaching English, she transitioned into her role during the pandemic and quickly found her passion for helping families access care. She thrives on making patient communication seamless, often bridging language gaps for Spanish-speaking parents.
Oscar is 31 and supports an optometry practice by scheduling new and existing patients, gathering key details like contact and insurance information, and keeping doctors’ calendars running smoothly. He focuses on being caring and thorough from the first call so patients feel listened to and their needs are clearly understood.
Teem partners with leading healthcare institutions to deliver exceptional benefits for their providers and clients.
Take a look at some frequently asked questions below, or click the button to see the full list.
Most of our team is from Latin America since Spanish is such a need within the United States. From a timezone perspective, Latin America is very similar to most time zones in the United States, which allows your Teem team members to work during their waking hours.
Our recruitment process starts with what your agency actually needs. We start by understanding your ideal candidate’s skills, schedule, and personality. Our team then custom-sources top candidates for your role, presenting three or more options for you to interview. We continue refining until you find the perfect long-term fit for your agency.
Training a virtual assistant is straightforward with Teem’s support. Our Teem University provides tools and templates to guide the process. Home care agencies can use existing documentation, create training videos, and rely on internal team strengths to ensure smooth onboarding that fits their specific workflows and needs.
Yes, you’ll work with the same person every day. They’ll become an integral part of your team, learning your workflows, preferences, and agency needs to provide consistent and reliable support. This personalized approach means less back and forth and more getting done.
Teem’s onboarding process includes a dedicated success manager to guide you. Clear communication is key: outline role expectations and goals for your team member. With preparation and Teem’s support, including tailored tools and guidance, you’ll ensure a smooth transition and set the foundation for success.
Teem provides full support after your team member joins your agency. You’ll have a dedicated success manager to guide integration, address challenges, and ensure long-term success. Teem University training equips you with skills to effectively manage remote team members. Your team member also receives ongoing training and support, so collaboration stays smooth and performance stays strong.
Your caregivers and office staff should be building relationships with the clients and families you serve, not buried in paperwork and phone calls. By letting a Teem remote team member handle the scheduling, intake and compliance work, you give your team the gift of time, time they can use to keep every client’s care on track.
You don’t have to solve everything at once. Most agencies start with one role, often shift coverage or intake, prove it works, then add the next.
Teem team members handle administrative, scheduling, compliance tracking and communication work. They never provide personal care or make care decisions, and anything related to a client’s care goes straight to your caregivers and your office team.
*Hourly rate calculated from a $1,995 monthly fee for a full-time remote team member, assuming 174 working hours per month, resulting in an hourly rate of $11.46, rounded to $11.50
Book a discovery call
A quick chat to understand your practice’s needs and explore how we can help.
