Best Optometry Virtual Assistant Companies – Buyer’s Guide

Optometry practices are under more pressure than ever. Rising labor costs, staffing shortages, missed phone calls, administrative overload, and staff burnout are forcing many clinics to rethink how work gets done.

As a result, optometry virtual assistants have become one of the fastest-growing solutions in eye care.

But not all virtual assistant companies are the same.

Some offer generic healthcare admin help. Others focus on call answering or medical scribing. Very few are built specifically for the workflows, patient expectations, and operational realities of optometry practices.

In this guide, we compare the best optometry virtual assistant companies in 2026, breaking down what each provider does well, where they fall short, and which type of practice they are best suited for.

Quick Overview: Best Optometry Virtual Assistant Companies

• Teem – Best overall virtual assistant company for optometry practices

• My Mountain Mover – General healthcare virtual assistants

• Portiva – Budget-friendly medical VA services

• Hello Rache – Medical scribing-focused virtual assistants

• Concierge Elite – Front desk and phone support VAs

• VELP Staffing – Eyecare staffing hybrid (remote + in-person)

• WellReceived – Medical call answering service

• OnEdge – Emerging healthcare virtual staffing provider

Quick Comparison Table

Teem – Best Virtual Assistant Company for Optometry Practices

Teem is the most specialized virtual assistant partner for optometrists, built specifically to support both the front desk and back office of modern eye care practices.

Unlike generic VA companies, Teem focuses exclusively on healthcare and has developed deep expertise in optometry workflows, patient communication, and clinical support.

What Teem Virtual Assistants Do

Teem VAs commonly support:

• Appointment scheduling and inbound phone calls

• Patient recalls, confirmations, and follow-ups

• Insurance verification and eligibility checks

• Revenue cycle and billing support

• Clinical scribing and documentation

• Back-office administrative tasks

A key differentiator is custom sourcing. Teem does not pull from a generic bench. Each VA is recruited based on the practice’s needs, required skills, communication style, and patient-facing responsibilities.

Training & Integration

Through Teem University, virtual assistants receive foundational, role-aligned training in optometry workflows, EHR systems, insurance processes, and patient communication. This reduces the onboarding burden on in-office staff and helps VAs ramp up more efficiently within each practice’s unique processes.

Teem also assigns a dedicated Customer Success Manager, supporting both the practice and the VA throughout onboarding and ongoing operations.

Best For

Teem is ideal for optometry practices that want to:

• Reduce missed calls and lost appointments

• Lower administrative workload

• Improve patient experience

• Prevent staff burnout

• Scale efficiently without hiring additional in-office staff

Teem is the most specialized virtual assistant partner for optometrists, built specifically to support both the front desk and back office of modern eye care practices.

Unlike generic VA companies, Teem focuses exclusively on healthcare and has developed deep expertise in optometry workflows, patient communication, and clinical support.

My Mountain Mover – General Healthcare Virtual Assistants

My Mountain Mover is a large virtual assistant provider serving a wide range of healthcare specialties.

Their services typically include general administrative support, scheduling, and back-office tasks. Because they serve many types of medical practices, their training and workflows are more generalized rather than optometry-specific.

Strengths

• Large talent pool

• Experience in healthcare administration

• Suitable for basic medical support roles

Limitations

• Limited specialization in optometry

• Generic training rather than OD-specific workflows

• Less focus on patient-facing excellence

Best For

Practices that need general healthcare admin support and are comfortable handling optometry-specific training internally.

Portiva – Budget-Friendly Medical VA Services

Portiva positions itself as a cost-effective virtual assistant provider for medical practices, with a focus on administrative tasks and revenue cycle management.

Their services appeal to practices primarily motivated by reducing staffing costs.

Strengths

• Lower price point

• Support for basic admin and billing tasks

Limitations

• No optometry specialization

• Limited depth in training

• Less suitable for patient-facing roles

Best For

Practices seeking low-cost administrative support with simpler workflows.

Hello Rache – Medical Scribing & Documentation Support

Hello Rache is well known in healthcare for providing virtual medical scribes and documentation support.

Their virtual assistants are primarily based in the Philippines and are commonly used for back-office clinical documentation.

Strengths

• Strong focus on scribing

• Experience in medical documentation

Limitations

• Not optometry-specific

• Accent and time-zone considerations for patient-facing roles

• Limited front-desk and insurance workflow support

Best For

Practices that primarily need clinical scribing support rather than full front-office coverage.

Concierge Elite – Front Desk & Scheduling Support

Concierge Elite focuses on virtual front-desk services, including phone coverage, scheduling, and patient coordination.

Their offering emphasizes responsiveness and customer service but is narrower in scope compared to full VA partners.

Strengths

• Strong phone and scheduling support

• Customer service orientation

Limitations

• Limited optometry training

• Minimal back-office and clinical support

Best For

Smaller practices needing help with phones and scheduling only.

VELP Staffing – Eyecare Staffing Hybrid

VELP Staffing operates as a hybrid staffing provider, offering both remote and in-person support for eyecare practices.

They understand the eyecare industry but operate at a smaller scale than larger VA platforms.

Strengths

• Eyecare familiarity

• Option for on-site or remote staff

Limitations

• Smaller talent pool

• Less standardized training infrastructure

• Limited performance tracking tools

Best For

Practices that prefer a mix of local and remote staff.

WellReceived – Medical Call Answering Service

WellReceived is a medical answering service, not a full virtual assistant provider.

They specialize in 24/7 call answering and overflow phone coverage.

Strengths

• Reliable call handling

• After-hours support

Limitations

• No EHR access

• No insurance, billing, or admin support

• Not integrated into the practice team

Best For

Practices needing after-hours or overflow call coverage only.

OnEdge – Emerging Healthcare Virtual Staffing Provider

OnEdge is a newer entrant in the virtual staffing space, offering general healthcare support services.

Strengths

• Flexible offerings

• Modern approach

Limitations

• Limited optometry experience

• Smaller scale and training depth

Best For

Practices willing to experiment with newer providers.

How to Choose the Best Virtual Assistant Company for Your Optometry Practice

When evaluating optometry virtual assistant companies, consider:

1. Optometry specialization – Generic healthcare support often falls short.

2. Patient-facing quality – Accent clarity and communication matter.

3. Training & onboarding support – Reduces burden on your team.

4. Integration & accountability – Dashboards, KPIs, and success management.

5. Scalability & retention – Long-term reliability matters more than short-term savings.

Final Recommendation

While many companies offer virtual assistants, Teem stands out as the most complete solution for optometry practices.

By combining optometry-specific hiring, structured training, performance visibility, and hands-on support, Teem functions less like a staffing vendor and more like a long-term operational partner.

FAQs

What does a virtual assistant do in an optometry practice?

A virtual assistant can handle scheduling, phone calls, insurance verification, billing support, patient follow-ups, and even clinical scribing, depending on the provider.

Can a virtual assistant answer patient phone calls?

Yes. Many optometry practices use virtual assistants for inbound and outbound calls, appointment confirmations, and recalls.

Are virtual assistants HIPAA compliant?

Reputable healthcare VA providers follow HIPAA compliance standards and security best practices.

How long does it take to onboard a virtual assistant?

Onboarding timelines vary, but structured training and support can significantly shorten the ramp-up period.

Is a virtual assistant cheaper than hiring in-office staff?

In most cases, yes. Virtual assistants typically cost significantly less than full-time in-office employees while covering more hours.

About Teem 

Teem helps healthcare practices across the U.S. build reliable, skilled, and integrated virtual teams. Each practice is paired with a dedicated Success Manager who supports onboarding, performance, and long-term growth, without long-term contracts or hidden costs. 

Learn more by visiting our page on hireteem.com.